If you realize that the size of the delivered item is inappropriate, please contact us by phone +385 92 381 9560 or email email@example.com , sending the invoice/delivery note, code and the size of the item that you wish to replace, with the originally ordered item.
Also, in case you want to replace the item for another one of the same or higher price level, please contact us by phone on +385 92 381 9560 or email firstname.lastname@example.org . Send us the invoice or delivery note number, size and code of the item you wish to replace with the originally ordered item.
After that, a physical check is carried out regarding the availability of the desired size or desired item, and you will receive instructions on your email explaining the entire process of replacing the item with the right size i.e. replacing the items.
It is compulsory that the returned goods are in a good and unused condition and in their original, undamaged packaging. The ordered goods cannot be replaced if worn.
The deadline for the replacement of the size is 14 days from the date when the customer submitted the request and upon receiving the product.
The expenses pertaining to the replacement of goods and money is borne by the buyer, except in cases when the customer receives a damaged or wrong item.
The Fashion Studio Biljana Tipsarevic is informing its valued customers of the following:
Check package for any visible physical damage during courier delivery. In case of visible damage, the package should not be collected. In this case, please call telephone number +385 92 381 9560 or contact us by e-mail at email@example.com .The e-mail is to include your data (first and last name, phone number), as well as the stated reason why you decline to receive the order. We will notify you as soon as possible about any further actions.
If, after receipt of goods, you find the ordered items unsatisfactory for any reason, it is necessary to notify us by Goods Return Claim (download), or by calling +385 92 381 9560 or contacting us at firstname.lastname@example.org . with your data and claim description – no later than 24 hours from the time of receipt of said goods. We will notify you as soon as possible about any further actions.
In the case of product non-conformity under the provisions of the Consumer Protection Act when purchasing online, you should proceed as defined in the Consumer Law and Fair Trading Act on online sales (download), and send a Goods Return Notice Form (download) with the return items to Mango Shake j.d.o.o. Jackovinski klanec 19a, 10 000 Zagreb, Croatia .
The seller is obliged to deliver the goods at the price featured on the internet, plus the cost of delivery. This is valid for undamaged goods which correspond with those featured on the site.
Purchases carried out on our internet site localhost:8181/wordpress , according to the Consumer Protection Act (Official Gazette of the RS, no. 62/2014) are considered to be online sales.
The customer can cancel the purchase within 15 days.
Products can be returned only if unused and undamaged.
The buyer is obliged to return the goods without delay, no later than 15 days from the date of submitting the appropriate form.
In the case of product non-conformity within six months from the date of delivery, the customer has the right to choose between a certain price reduction, an exchange or contract termination.
In case of improper product handling that results in damage, it is the customer who is solely responsible for the damage and reimbursement is declined, with the product being returned at the customer’s expense.
If the consumer returns an unused and undamaged product within the stipulated period, reimbursement is carried out upon receipt of the product and the certificate of product quality.
The seller can make a refund only after the return of said goods.
The amount paid for the order is reimbursed to the customer without delay, no later than 15 days from the receipt of said goods.
After establishing the authenticity of the customer’s statement upon receipt of goods, the refund period is within 21 days of the receipt of said goods.